Course curriculum

  • 1

    Module 1: Why Agile Service Management?

    • Module 1: Why Agile Service Management?

    • Go Agile: 5 Things Agile Organizations have in Common

    • Module 1: Flashcard Review of Key Terms

    • Module 1: Quick Check

    • Case Story: Australia Post
  • 2

    Certified Agile Service Manager: Course Introduction

  • 3

    Module 2: Agile Service Management

    • Module 2: Agile Service Management

    • 4 Tips to Deliver Agile IT Service Management

    • Module 2: Flashcard Review of Key Terms

    • Module 2: Quick Check
  • 4

    Module 3: Leveraging Related Guidance

    • Module 3: Leveraging Related Guidance

    • Intro to the Scrum Framework

    • Module 3: Flashcard Review of Key Terms

    • Module 3: Quick Check

    • Case Story: Nike
  • 5

    Module 4: Agile Service Management Roles

    • Module 4: Agile Service Management Roles

    • What is Servant Leadership?

    • Module 4: Flashcard Review of Key Terms

    • Module 4: Quick Check
  • 6

    Module 5: Agile Process Engineering

    • Module 5: Agile Process Engineering

    • I Want to Run an Agile Project

    • Microprocess Architectures with Jayne Groll

    • Module 5: Flashcard Review of Key Terms

    • Module 5: Quick Check
  • 7

    Module 6: Agile Service Management Artifacts

    • Module 6: Agile Service Management Artifacts

    • Agile User Stories

    • Module 6: Flashcard Review of Key Terms

    • Module 6: Quick Check
  • 8

    Module 7: Agile Service Management Events

    • Module 7: Agile Service Management Events

    • Agile Service Management Sprint Types with Jayne Groll

    • Module 7: Flashcard Review of Key Terms

    • Module 7: Quick Check
  • 9

    Module 8: Agile Process Improvement

    • Module 8: Agile Process Improvement

    • Formula 1 Pit Stops

    • Module 8: Flashcard Review of Key Terms

    • Module 8: Quick Check
  • 10

    About DevOps Institute

    • CASM Course Summary

    • DOI Resources and Events_14Jan23

    • End of Course Survey
  • 11

    Certified Agile Service Manager: Ancillary Materials

    • ASM Taxonomy_11Feb2022

    • ASM Guide Flyer_July2021

    • CASM v2.2 Value Added Resources
  • 12

    Certified Agile Service Manager Exam Preparation

    • CASM v2.1 Exam Requirements_Feb2022

    • Certified Agile Service Manager Sample Exam